Frequently asked questions

Ordering and Payment

I would like to place an order over the phone. How can I do that?
Can I make changes to my order after I have submitted it?
Can I cancel my order once it has been submitted?
Will you notify me if there are problems with my order?
What forms of payment do you accept? Can I use a debit card?
Do I need to pay sales tax with my order?
Can customers outside the U.S. order from the website?
How do I add & remove items from my cart?
Can I send in a check to pay for my order?
Are all of your products kosher?
When I click on the confirm button I get an error saying (there was an error processing your card Please press the back try again or your zip code and/or address does not match the billing information of your credit card please press back and try again) why does this happen when I get all my bills to this address.

Accounts

Do I need to set up an account to shop on the website?
I've forgotten the password for my account. What should I do?
How do I "Sign out" of my account?

Shipping

When will my order ship?
What shipping carriers do you use?
Can I ship to an address other than my own?
Can I send my order to an APO/FPO address?
Can I have my order sent to my P.O. Box?
How do I get free shipping?

Order Status

My order is listed on UPS.com as "Billing Information Received" what does that mean?
Will I be notified when my backordered item will be available or if the expected ship date changes?
I'm missing an item from my order. What do I do?
When will my order ship?

Return Policy

What should I do if my items arrive damaged or defective?
What should I do if I received the wrong item?
Can I exchange products I ordered through the web?
Can I return products I ordered through the web?

Ordering and Payment

(1) Call us at 1-877-525-1700 or 718-645-7074 operators are standing by to serve you.
(2) We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments there might be a chance that we won't be able to make any changes once the order has been submitted.
(3) We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments there might be a chance that we won't be able to cancel.
(4) We well notify the customer if a product is out off stock or discontinued. We notify by phone and by sending an E-mail.
(5) We accept all major credit cards and debit cards Visa, MasterCard, Discover and Amex. Regarding debit cards please make sure you have enough money in your account and the billing address is correct. If either of those things isn't correct the bank will deduct the money from your account but the order will still decline.
(6) Residents in some states must pay applicable sales tax for certain types of products.
(7) Yes they can if they have a shipping address in the U.S. We only ship in the United States.
(8) On the right side of the website there is "your cart" click on the view cart or on the top bar "view cart". Once you're on the view cart page you can add or remove from your cart, remember to click on the update button so it will change you cart.
(9) First place the order over the phone at 1-877-525-1700 then you will get a total on your order. Once you get the total amount, send in the check to 1305 Avenue U Brooklyn NY 11229 once the check clears, your order will be shipped.
(10) No, We do specialize in kosher products.
(11) First check the address street [P.O. Box] and zip code "numbers only" if it is correct. If it is correct then check with your bank, sometimes the bank has two addresses on the card so the primary address would be the correct one for the billing and then but the other address for the shipping.

Accounts

(1) No you do not have to set up an account we have both options if you'd like you can set up an account or go straight to checkout with out setting up an account.
(2) On the user log in box on the right side Scroll down to the click on the "Forgot Your Password" and follow the directions to receive a new password instantly via email. Still have questions? Please contact us.
(3) On the right side on maxvite.com in the user login box it will say you are logged in as (sample [email address]) click "here" to go to the account page. On the account page you can edit your information and log off, click on the log off and it will take you to account logged off page.

Order Status

(1) This mean UPS has received basic parcel information details but has not actually picked up the package from our warehouse. This type of information is usually displayed when a package is prepared on a weekend (days we do not ship). We suggest tracking your order the following business day to get detailed information.
(2) Yes, First ensure you have received a confirmation via email. One of our customer service representatives will send an email or call the customer by phone to notify them when we will ship the backordered item(s).
(3) First ensure in your "confirmation email" that the item that you're missing is in the email, if it is, please call us at 1-877-525-1700 or send us an email to customerservice@maxvite.com so we can get the missing item shipped to you as fast as possible.
(4) We make every effort to ship your order the same day if it is placed before 4pm and if all items are in stock. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be available soon.

Shipping

(1) We make every effort to ship your order the same day if it is placed before 3pm if all items are in stock. If any items are on backorder, we may hold the order for a few days to wait for the backordered items if they will be back in stock soon.
(2) We use UPS shipping on all orders.
(3) Yes. Many of our customers have their packages delivered to their workplace or to a family member. When you are entering your shipping address at the order checkout process, you will be able to enter separate addresses for billing and shipping. Make sure you don't select the same as billing address button when it asks you if the address is also for the Billing Address.
(4) Yes, we can ship to a APO/FPO but it's at the customers own responsibility when the package ships since we don't have a tracking with USPS mail.
(5) No, we do not ship to a PO Boxes.
(6) Free shipping applies to orders over $75 for Vitamins, minerals and herbs within the continental United States (except AK, PR and HI). For additional items on the same order, e.g. foods, skincare, and teas up to 2 lbs will be included with free shipping. Weight exceeding 2 lbs will be charged a shipping & handling charge. All other orders shipping & handling will be charged.

Return Policy

(1) We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customerservice@maxvite.com or call us at 1-877-525-1700. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately and we may request a pick up of the product.
(2) If you received the wrong product, flavor, size simply e-mail us at customerservice@maxvite.com or call us at 1-877-525-1700 and give us a contact phone number so we can assist you as best as possible. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.
(3) Maxvite.com will accept exchanges on items purchased within 30 days for items of equal or greater value. You will receive credit for the total amount of your purchase less the original shipping charges, which will be applied towards your new purchase. There is a limit of one exchange per order.
(4) No problem! Please return it to Maxvite.com. Maxvite.com will accept returns of unopened products that you have had for less than 30 days for items of equal or greater value. You will receive credit for the total amount of your purchase less the original shipping charges.

Please enclose a copy of your invoice or a copy of your order from your E-mail Order.

We will credit your card the amount you actually paid for the product(s) after figuring in all the discounts excluding shipping. Please allow us some processing time for the return and for posting the credit to your card.

Please note that we are unable to guarantee specific results from our supplements. We do, however, guarantee that the products we offer are of the highest quality obtainable.

Maxvite.com will accept exchanges on items purchased within 30 days for items of equal or greater value. You will receive credit for the total amount of your purchase less the original shipping charges, which will be applied towards your new purchase. There is a limit of one exchange per order. Maxvite.com will accept returned merchandise for a refund in the original form of payment for 30 days. Shipping charges are not refundable and will be assessed to items, which were shipped free. All merchandise to be returned or exchanged must be in new and unused condition. There are no returns or exchanges on special ordered items.